What to expect...
To start your journey with us we book you a complimentary consultation with one of our experienced stylists before your first colour appointment. This allows us to meet, understand your hair history, plan your hair journey and tailor it to fit your needs. We may also require a patch test if you have any skin sensitivities or a hair strand test for thermal or chemically compromised hair. Once our consultation is complete we can offer an accurate quote and will require a $50 deposit for your first colour appointment with us.
Transformation takes time
During your consultation you will receive an estimated time frame for your colour appointment. Please allow enough time on the day of your appointment. We truly appreciate your time and ours and we want to make your experience as relaxing as possible and not feel like you have to rush out the door but rather float out, feeling transformed and fabulous.
During your appointment your stylist will go through a maintenance plan curated especially for you. Including home care and follow up appointments as needed.
Home care is highly recommended to help maintain the longevity of your service and maintain your hair, scalp and/or skin health.
Wait 48 hours before you wash your hair after your appointment. Allow the oxidation of the colour pigments or treatment to secure to the hair strands for this period and this will help to reduce colour fade.
We are exposed daily to external agents that aid in drying and damaging the hair and scalp. Such as air pollution, sun exposure, saltwater, pool chlorine, tank water, hard water, chlorinated water, sand and dirt. Any of these factors can compromise the colour and/or treatments’ lasting results.
In consideration of our time and others, we require 48 hours notice via phone call or text only ( please not through social media accounts). If 48 hours is not given to cancel or reschedule, we may charge a standard fee based on the time that has been reserved for you. No-shows are included under this policy.
You will receive a SMS confirmation 72 hours before your appointment time.
In consideration of our time and others, we are unable to provide full service to you if you are more than 15 minutes late. Alternative options may be accommodated at this time.